1) Are you finding it easy to learn?

Yes, although there are a couple of things that might throw off non-computer users, it is pretty simple including modifying existing reports to work for my needs.

So far so good

Extremely. I have taught Top Producer in my office for a couple of years, and people find that very difficult. I find Advantage Xi much simpler and very intuitive, especially if you have used Top Producer.

There is pretty much nothing I cannot do with this program.   I would say I know it 95+%   I find it easy, but please note that I am somewhat computer savvy. 

For the basics it is very easy. I’m still working on the rest.

Easy enough if you read the manuals

2) Are you using the video training clips (in the "Market News" section, and are they helpful?

I watched all 125 training video clips during the trail period, and yes they were excellent.

Yes, they are very helpful.  One comment I made is that Mark should start the illustration with more records in the data base than just 1 or 2. 

Yes. I would recommend the training clips highly as they explain each function of the program and make using Advantage Xi a breeze.

I like the market news. I have not been able to use the video clips yet as my home DSL connection is too slow when working wirelessly to download the videos.  I will be using them more in the office this week.

3) Is the program stable, or do you have problems with it?

Zero problems with the program's stability.  One of the problems I had when trying out other programs  was they were either slow or I had some freeze ups.

I have Vista Ultra and there are a few small issues that  we have run into but not big ones.

Very stable. I have had two minor issues. Twice I had the scroll bar disappeared on the e-mail window, but closing then opening the e-mail window fixes that. The other is where one certain company sends me e-mail that causes a scripting error. Tech support said if they get more complaints about this they will suppress the error, but gave me a workaround that was totally satisfactory to me.

I have no problem with stability...and as for other issues within the program about the only odd thing is that sometimes things do not save "throughout" the program...for example if I add an email address or phone number to a contact and "save" it, sometimes it takes some time for that new info to show up on other screens. The odd thing is that this doesn't always happen....just once in awhile.  I can find no explanation for it that makes sense from a logical computer standpoint other than that the SAVE option doesn't always act as a REFRESH option for other screens.   But the info will show up eventually.   Odd eh?

Very stable once I got the initial setup worked out

I’ve had a couple of problems with the address book search “locking up” and not allowing me to clear the search field. If I close and re-open the address book it resolves.  I will be contacting Mark about it.

4) How has tech-support been?  

Tech support is always great.   I had one more odd issue and they told me it was an old problem they thought they had fixed.  They sent a patch that self-installed and tool care of it.  

Great support. No problem with tech support although one time I did not get a response.  I put that down to a fluke because there were possibly 2 or 3 other times when I asked a question and got a correct and fast reply.  One really good thing, I accidentally deleted a type of report that I thought I was not going to use....well it turns out it was a VERY valuable tool....because I deleted it I could not simply recreate it, and tech support actually wrote a small program that reinstalled that section for me.   I was embarrassed!   But the service was great.

Fine, except when 2 or 3 of them got the flu and no one was in the office.

Absolutely fantastic. They have answered my questions, and any issues very quickly. I e-mail them, and either that day or the next e-mail me back, and their answers are accurate.

I’ll keep you in the loop from now on.  The reason I called you the other day was because I had left prior messages for Mark (and the extension for his tech department as well) and got no answer all that day.  Left one on Wednesday evening to call me Thursday morning-  nothing all day- not even a voicemail saying can’t-speak-right-now-but-I’ll-call-you-back.  Tried again Friday – that’s when I called you mid day and then…. within a minute of you calling me back….he called.  I asked him if he was the only one around to answer tech questions, and he said yes, at the moment.  That was my biggest concern – him being my only help-line for tech questions- especially if we’re to experience delays in return calls.

When I have spoken with Mark, he’s been awesome.  I like how he looks at his clients as a mastermind system- always trying to better the software and it’s updates.  He’s been attentive to our specific situation and is patient in working out certain details.  The advantage of working with a smaller shop.

Tech support is awesome

So far I’ve only worked with Mark and he has been excellent and very open to new ideas and wonderful about explaining the intent of some of the features.  Very patient man.

5) Anything you would like to add? 

I would like to see an "ADVANCED" section of videos....getting into modifying and creating reports or more advanced things in other sections of the program.    I can do it (modify reports)  but I wonder if their are more "cool" things I could do but am not aware of.   This would open a can of works that tech support wants to keep closed, but I like to be able to modify some of the stuff to duplicate normal forms and reports I use within my own business and company.  The forms they have are fine....generic but fine.   But to be fair, I have also been told on more than one occasion that if there is something I want but don't see, that they will create it for me if possible...simply outstanding.

I like it but there are some bugs still in it.  I have sent Mark some emails this week but he has been out of town.  He is supposed to be back today.  I don't think it will take him long to fix it.  He has an update but he did not want to do it until he go back just incase there were bugs in it.  I can respect that. I am glad I bought it.

I used to be in Information Technology before becoming a Realtor. Therefore, I try virtually every program out there. Usually, I find all their shortcomings quickly and then uninstall them. Advantage Xi is the first program that I wanted to keep and when the 30 day trial was over, I happily purchased the program and would highly recommend it. In fact, I am going to cancel Top Producer as I feel that Advantage Xi is far superior. The only thing that Advantage Xi lacks that Top Producer had is the CMA module in Top Producer is fantastic. However, Toolkit CMA will augment this program perfectly.

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