How To Use Workflows To Mitigate The Cost Of Hiring A Real Estate Assistant

This blog post is the 4th in a series of 5 articles demonstrating the impact templates and workflows can have on your real estate business.

When you hire your first assistant, you have to train them…

Even if you’re lucky enough to find someone with experience, we all do things differently, so you have to spend a significant amount of time showing them exactly what you expect of them. That is time that could have been spent performing income-generating activities. So this is where the extra costs come in. You will lose income as a direct result of hiring an assistant. It’s simply a matter of how much.

You can’t avoid that loss completely, but you can mitigate it to a very large degree by using workflows!

Read on to learn how.

1) Assign Activities to Job Positions

If you haven’t already built your workflows and you plan to hire an assistant someday, you’ll want to plan who will be “assigned” the activities in the workflows. If your CRM allows you to assign Activities to Job Positions versus individuals (as Realvolve does), it will save you a great deal of time when you bring on your assistant. Simply assign an Activity to “Assistant” instead of yourself. Then, when your new assistant starts a workflow, all they have to do is plug in their username when it asks who the Assistant is.

2) Build a Dynamic Operations Manual

When your new right hand starts, the first thing you’ll teach them is which workflows to start for which situations. Once they start a workflow, everything they’ll need to do for that listing/closing/event will be scheduled out for them.

It’s a beautiful thing, but there’s still some possibility for confusion. If you haven’t previously discussed exactly what they will be doing, notifications like “add contacts for the new parties to a transaction” won’t provide them with quite enough information to get the task done.

The solution is to have a Dynamic Operations Manual built right into your workflows. For each To-Do activity, add a note with instructions on how to accomplish the task. For the example above, your note might say: “Each Party Member you add must have at least their first and last name, email address, and phone number.”

 

If you’ve ever created an Operations Manual for your employees, you know how frustrating it can be when you finally finish and publish it…and your operating procedures change. When that happens, you have to reach out to everyone and tell them to read the changes. And since those changes may not be relevant to them at that time, they may be forgotten and never even read.

The great part about a dynamic operations manual—one that is built right into your workflows—is that if a process changes, all you have to do is change it there in the workflow note. It will then be seen when it is needed by the person who needs it, rather than being missed because it was irrelevant at the time.

A word of advice…

Creating workflows is time consuming. Rather than adding all of these instructions on the first pass when you’re creating the workflows, consider adding them afteryou’re done creating them. You’ll get your workflows done and ready to use much more quickly. Then you can go back and add the instructions, while enjoying the benefit of using them in the interim.

3) Measure accountability

If you’re not using workflows yet, how do you keep track of what your assistant is doing and whether they’re getting it done on time? And what if you have a bigger team? You have to ask each person for an update, right? That’s going to be very time consuming.

Workflows make it easier! You can just click a few buttons and view the status of each listing/closing/event. You can see what has been done, what needs to be done, who is doing what they need to be doing, and who is maybe behind on their list of tasks for the day.

Workflows allow you to more efficiently monitor the productivity of your new assistant (and everyone else on your team) so you can make sure they’re earning their keep.

4) Avoid interrupting your assistant

Are you killing your assistant’s productivity?

How many times a day do you text, email, or call your assistant to get a phone number, check on that mortgage commitment, or have them check to see if you can add something to your calendar? If you can set up your workflows do all of that automatically, you can stop bugging your assistant, and they will get much more done.


As you can see, workflows can significantly mitigate the costs associated with hiring an assistant for your real estate business. Workflows allow you to:

  • Automatically generate to-do lists for your new assistant
  • Provide up-to-the minute instructions for accomplishing those tasks
  • Measure accountability
  • Avoid interrupting them with quick questions

Ready to learn more about integrating workflows into your real estate business? Contact us or visit our website to find out more about Realvolve!

Gary David Hall Joins Realvolve as CCO

Here it is! The official announcement. I will be transitioning to Realvolve over the next few months. My affiliates have graciously agreed to allow me to continue to sell their products until then. I’m not entirely sure what I’m going to do with this in the end, but I can tell you that after 16 years it’s one of the most difficult things I’ve ever done.  One of my affiliates said “You’re going to leave a vacuum. There’s nothing else like your site on the internet.” I would never be able to give this up unless there were truly compelling reasons. It has been suggested to me many times over the years that because I know so much about Real Estate CRMs, that I should build one. I’ve even had investor offers. But it was just more of a project than I wanted to commit to. Then came Realvolve. When I first saw it I thought wow, this is different than anything I’ve ever seen. And that’s saying something 🙂  But it was absolutely no surprise because Mark Stepp is at the helm for the development. Joining Realvolve will enable me to put everything I’ve learned over the years to it’s highest and best use. Obviously I believe this to be an exceptional product, but even more exciting, we’re just getting started!

Thank you all for your patronage over the years. I’ll still be here for a while so if you need any help, by all means, give me a call.

And now the official announcement:

Realvolve, LLC, a leading CRM software serving the Real Estate Industry, announced today the addition of internationally recognized Real Estate CRM guru Gary David Hall. Mr. Hall has been hired as Chief Customer Officer and will be responsible for education, community building, sales, and marketing.

Mr. Hall started in Real Estate Sales in 1987 and quickly became a top producing agent. In 1999 Mr. Hall founded GaryDavidHall.com which is considered to be the industry’s most comprehensive and well known resource for “All Things Real Estate CRM”. Mr. Hall has spent the last 16 years teaching thousands of agents and brokers all over the world how to select and integrate CRM into their business operations. He brings a long history of experience of what real estate agents need and want in a CRM.

“After 25+ years of selling, studying, and implementing over 50 Real Estate CRMs, Realvolve is the one that has intrigued me like no other. This is the one in which I wanted to play a role. A distinct advantage for me about choosing Realvolve is having the opportunity to work with the developer, Mark Stepp, for whose superlative work I have had great admiration for many years, and from whom I know great things will come”, Hall said.

“Gary brings depth and a breadth of wisdom that is unique in the CRM industry. As a company our objective is to not only out-product…we want to out-teach and help our customers build businesses that are fundamentally better and stronger. We look forward to Gary’s insights to ensure learning and using Realvolve is the best overall experience possible”, said Dave Crumby, CEO/Founder of Realvolve.

Realvolve Real Estate CRM Review – Part 2

Realvolve Real estate CRM Review – Part Two – Yesterday was Part One and here’s part two. Part Three should be coming tomorrow. I’ll post it here.

 

 

Realvolve. The new Dashboard is Live!

It’s here! Time will tell but it looks like Realvolve may have one of, if not the most intelligent/informative dashboards in the industry. I received an email today telling me that my dashboard will be different. It said:

“When you login to your Realvolve account today you will notice the dashboard has changed. There will be a few widgets and gadgets to show information…. Hang tight… It’s learning… We’ve started the process of analyzing the explicit data in your database so it can extract out the implicit data “intelligent” data. It will be in a learning mode for a couple weeks and the more it grows in knowledge, the more information will be available.

We will also be holding a training on it next week (email to follow). “

New Realvolve dashboard

 

Just the fact that it will be learning is something I have never seen before. Is it just marketing? It doesn’t look like it. It looks like something that can actually help you run your business like a business and be more intelligent about how you run it.

Unfortunately my account is not in actual use so I won’t be able to see how it works. I have a request for those of you who are using it. Will you let me know how you like it? Reply here or better yet – on the forum I have for them here.

For more information or to trial orpurchase Realvolve, click here. By the way – you get my Trans-Plans Emails for free when you sign up here!

Realvolve announces new Desktop

Some months ago, Mark Stepp (one of the people creating Realvolve) shared an image of the their proposed new desktop with me and it was a radical and exciting departure from what they have and from the “norm” if you will. And now it’s almost here! They’re at Inman now – announcing it. Below is their announcement as well as an image of it.


 

If you would like to learn more about Realvolve, trial it, or purchase it, click here and get my Trans-Plans Listing & Closing Emails installed for free.


 

“A lot of you having been asking, ‘When is the dashboard coming?’

I’m happy to report that it’s almost ready. Development took longer than expected because we wanted to build something that mattered — something that was innovative and groundbreaking. And we did it.

Our new system is no regular “dashboard”… it’s the world’s first “Predictive Revenue Engine.” Based on the scientific principals of propinquity, our heads-up display quantifies the return of your activities, the value of your relationships, and the value of your people portfolio as a whole. The Real Estate industry has never had such a tool. We believe it will direct you towards better relationships, more income, and in turn, a healthy business and life.

The Realvolve team will be unveiling the beta version of the business analytics dashboard next week at Inman Connect San Francisco. You’ll likely see the first stages of the new dashboard in your own account in the next 3-4 weeks. When we release it, we’ll present a deep dive webinar to introduce its power and nuances.

And as with anything this groundbreaking – there will be a process of evolution…an iterative exploration of metrics and algorithms to give you the confidence that you are building a business to fuel the life you want.”

New desktop