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Using Hyperlinks in Agent
Office Email
The question posed:
I'm having problems with group emails. I
subscribe to Realty Times Email newsletter. Used to use Outlook to send
them. Now want to use AO because I thought I could use the contact
information such as first name of contact and co-contact and make it look
like I was sending just to them.
I created a dummy newsletter group of about
4 people with different real email addresses. I created a letter with
the newsletter link in it and put in the contact fields I want to use.
I go to the group, select write, select form
email, select group. When the Send Form email box comes up all the
emails addresses are in the merge to box. I print a name in the subject
box and then click on form letter, pick out the newsletter letter I
created. Below is the letter
<<CONTFIRST>><<CONT-COFIRST>>
When I press send, and I click ok to no
substitution, then I get User Defined Merge Field stating please enter
the text you would like to use for
<<{HYPERLINK"http://realtytimes.com/100/TonyMaryAnn>> .
If I leave it blank and click ok it comes up again for each time for the
number of emails I will be sending.
A screen flashes each time and what I can
read in that split second is something about merging. I then click no
I don't want to record an activity for the group. The emails are
sent. Each of my 4 sample emails open correctly with the letter and
names but the link is blank. There is nothing there to click on.
I
then go back and do it all again and copy and paste the link in when it
asks what text you would like and even check the box to "Use this
replacement text in all the letters in THIS mailmerge" I have to
manually paste the link in each time for the number of emails that I will
be sending. In this case it is only 4 but my real newsletter list is
over 100. These emails arrive with the link in each email ready to be
clicked. What am I doing wrong. I have scoured the manual but it
offers no help.
I even went in to the group and do a
write, email and paste my letter in. When I hit the send button it asks
which contact info do you want to merge. The 4 names for my test group
are there but I can only choose one.
The answer:
First, don't copy and paste the link into
the form letter - key it in. Copying it, copies HTML which you can't
see, and it looks like a merge field to the word processor. Any time the
word processor sees "<<these 2 brackets with text in between them>>", it
thinks it's a merge field. Those brackets are used in HTML. So in
your form letter, just type in the link, so it looks like:
http://realtytimes.com/100/TonyMaryAnnDesiderio
Second, in order for it to be clickable for
the recipient, you need to go to 'Tools' Setup Options, Email Settings,
and UNcheck 'Send messages in HTML format'. You're keying in the link, so
it's plain text, so you need to send in plain text, nit HTML.
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