Differences is AgentOffice Sync Tools

AgentOffice provides you with numerous tools which allows you to sync your contacts and activities with PDA's such as Palm Devices, Windows Mobile and BlackBerry and other 3rd party applications such as Outlook and Outlook Express.

With the November Tip of the Month:

·    You’ll learn the differences between the following products and tools AgentOffice works with to sync contacts and activities:

1.       APP Interface

2.       Intellisync for FNF

3.       BlackBerry Desktop Manager

4.       Generic Intellisync

APP Interface

The APP Interface is a synchronization tool which was introduced to AgentOffice users in the year 2000 to provide a mechanism to synchronize the AgentOffice user’s contacts and activities with devices built on the Palm OS platform. This APP Interface tool comes free of charge with the purchase of AgentOffice and the installation package is available on the AgentOffice install CD located on the “Install” tab when the CD is inserted.

The APP Interface install overwrites the default Palm Desktop conduits in the Hotsync Manager with the AgentOffice “Agent Contacts” and “Agent Activities” conduits to sync the device with AgentOffice. The next time you synchronized the device, Hotsync will know to look at AgentOffice for contact and activity information.

For more information on setup instructions or settings, please refer to the APP Interface section of the AgentOffice User Guide.

Popular Devices which work with APP Interface:

·    Treo 650

·    Treo 700p

Prerequisites:

·    Device must have the Palm OS.

·    AgentOffice must be installed.

o        All AgentOffice patches applied.

o        For the newest version of Hotsync, which is used with the newer Palm models such as the Treo 650, you must have AgentOffice v6.0 or higher.

·    The Palm Desktop/Hotsync software which comes with the device must be installed on the machine.

o        The synchronization between the device and the Palm Desktop/Hotsync software must have been previously tested to validate connectivity.

The Intellisync for FNF program was introduces in the year 2004 and is a synchronization suite to sync AgentOffice contacts and activities with various devices such as Windows Mobile and Palm devices and programs such as Outlook. The Intellisync for FNF comes on a separate CD and may be purchased by clicking here.  

The Intellisync for FNF is considered a 3^rd party program. In order to synchronize AgentOffice with the Intellisync for FNF product, you must install the Intellisync for FNF program. Then once installed, you would access the Intellisync for FNF program via the Intellisync program group or via the Intellisync for FNF icon on the systems Desktop.

For more information on Intellisync for FNF configuration settings, please refer to the Help in the Intellisync for FNF program.

Synchronizes with:

AgentOffice <-> Outlook

AgentOffice <-> Outlook Express (contacts only)

AgentOffice <-> Palm Desktop

AgentOffice <-> Pocket PC/Windows Mobile/WinCE

AgentOffice <-> Palm Devices (Palm OS)

AgentOffice <-> BrokerOffice Suite’s ManagementCenter (FNRES)

Popular Devices which work with Intellisync for FNF:

·    Treo 650

·    Treo 700p

·    Treo 700w

·    Motorola Q

BlackBerry Desktop Manager

The BlackBerry Desktop Manager is a propriety software program provided by BlackBerry as the sync tool to sync BlackBerry devices with compatible products. You, the BlackBerry user would install the Desktop Manager software and within the Desktop Manager, you would select Intellisync > Configure PIM and you can select AgentOffice to sync AgentOffice contacts and/or activities with the BlackBerry device.

Note – FNRES has no distribution rights to distribute the BlackBerry Desktop Manager. If you have questions or issues unrelated to AgentOffice regarding the “Desktop Manager”, you must contact BlackBerry directly.

Prerequisites:

·    You must have the “Desktop Manager” which comes with the BlackBerry device installed and configured on the system.

·    Although AgentOffice isn’t required for you to use the BlackBerry “Desktop Manager”, but to have AgentOffice as an available sync option in the Desktop Manager, you must have AgentOffice v7.0 or higher installed on the system.

Generic Intellisync

Intellisync provides a purchasable tool called “Intellisync” which can be purchased at most software retailers. The “Intellisync” tool provides an alternate method to sync AgentOffice contacts and activities with various devices.

The Intellisync product provides sync tools for the following:

·    Pocket PC/Windows Mobile/WinCe devices

·    Palm OS devices

Within the Intellisync product, you can specify the compatible product to sync contacts and activities with and if AgentOffice v7 (or higher) is installed on the system, AgentOffice is an available option to sync the device with.

Note – FNRES has no distribution rights to distribute the generic Intellisync product. If you have questions or issues unrelated to AgentOffice regarding the generic “Intellisync” program, you must contact Intellisync